Quality Assurance Planning, Quality Assurance
Reviews, and Risk Assessments for
the a Statewide Voter Registration System
InfoSENTRY
prepared a quality assurance (QA) plan for a multi-year statewide voter
registration system. InfoSENTRY based the quality assurance plan on
industry-standard guidelines established by the Institute for Electrical and
Electronics Engineers (IEEE) and other information technology standards
organizations. The Secretary of State’s office, which was in charge of the
system’s implementation project, used the plan to structure documentation,
meetings, and quality assurance processes throughout the project’s lifecycle.
The
Secretary of State’s office also contracted with InfoSENTRY to conduct periodic
quality assurance reviews of the project, using the QA plan as a baseline of
expectations and performance for the statewide voter registration system
project. InfoSENTRY conducted detailed documentation reviews interviews with
elections administration stakeholders throughout the state to develop detailed
findings and recommendations for the project’s planning, management,
documentation, meetings, training, issue management, risk management,
communications, and organizational change management. In each of the
approximately quarterly reviews, InfoSENTRY presented both written reports as
well as verbal presentations to the Secretary of State’s project team.
As an
integral part of the quality assurance process, InfoSENTRY develop a monthly
reporting process to monitor and analyze project risk for the statewide voter
registration system implementation. Based once again on industry standards and
the common body of knowledge guidelines for
assessment and managing project risk, InfoSENTRY’s process determined
the project’s major risk items, their impact if they occur, the likelihood of
occurrence, the mitigations in place to lower the impact and likelihood levels,
and mitigation steps required to further reduce project risk.
InfoSENTRY’s
work on the statewide voter registration system project quality assurance
effort began in 2003 and will continue through project implementation in late
2005.
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